Returns and Refunds
We adhere to a 30-day return policy, granting you the flexibility to request a return within 30 days of receiving your item.
At Uniseize, our absolute dedication is to ensure customer satisfaction. We strive to deliver a smooth shopping experience and aim for our customers’ complete contentment with their purchases. Please take a moment to thoroughly review our Return and Refund Policy, which details the processes for returns, refunds, and exchanges.
Eligibility for Returns, Refunds, Warranties, or Exchanges:
We are pleased to facilitate returns and provide refunds or exchanges in the following situations:
• Product Defects: For damaged or defective items, inform us within 30 days of delivery with a photo for a replacement or full refund.
• Incorrect Item: If you receive an item that is not what you ordered, please inform us within 30 days of delivery with a photos of the wrong product. We will provide a return shipping label. Once it is tracking, we will ship a replacement product immediately.
• Exchange: We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please send us an email at s[email protected] with photos attached. We will then process the exchange free of charge.
• Order Cancellation: If you desire to cancel an order before it is shipped, please inform us within 24 hours of placing the order for a full refund.
• Change of Mind: Within 7 days of delivery, you have the option to return the item if you change your mind. The item must be unused, in its original condition, and in the original packaging.
Please be aware that the return shipping costs will be your responsibility.
• Defects from Manufacturing or Damaged After Use: If you encounter any manufacturing defects or your product breaks down due to a manufacturing issue within our warranty period, please contact us by mail [email protected]. Our standard warranty period is 3 months from the delivery date.
Warranty Details: For products covered under warranty, we will repair or replace the item, depending on the nature of the defect. For more information, do not hesitate to contact our customer support team.
• Order Not Received: If your item has not arrived within 30 days business days after you placed your order, please contact at [email protected].
Procedure to Place a Return or Exchange:
• Contact our customer support team at [email protected] within 30 days of receiving your order. Please include your order number and a detailed explanation of the reason for your return, refund, or exchange request.
• Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Monday to Friday, from 9 am to 5 pm EST. They will skillfully assist you through the return process, provide a return shipping label where applicable, and give instructions on how and where to send your package, as well as attending to any inquiries you might have.refund, or exchange request.
• If the request for a return or exchange does not comply with the terms above, we will not authorize the return or exchange. If you do not contact us first and you return the product without express authorization of our customer support team, we will not be responsible for the loss of goods, and we will not authorize a refund.
Return shipping :
• Damages and Issues (Defective Products or Incorrect Items):
Kindly examine your order upon arrival and get in touch with us promptly if the item is defective, damaged, or if you have received the wrong item. This allows us to assess the issue and rectify it. For the return of defective products, the shipping fee is completely waived. This entails a shipping fee of $0.00 and a restocking fee of $0.00.
• Change of Mind: It is important to acknowledge that the return shipping costs for change-of-mind returns will be the responsibility of the customer.
Timeline and Refund Procedure:
• Upon receiving your returned item, our specialists will conduct a thorough examination to ensure it remains in its original condition and packaging. You will receive an email notification confirming the receipt of your returned item.
Additionally, we will inform you of the approval or rejection of your refund. Following this inspection, we are committed to processing your refund or exchange within 7 business days.
• Refunds will be issued using the original payment method used during the purchase. Please note that the time for the refund to appear in your account may vary depending on your payment method and financial institution.
Timelines:
• For cases involving product defects, incorrect items, or order cancellations, your refund or exchange will be processed within 7 business days upon our receipt of the returned item.
Delayed or Missed Refund:
Refunds typically require processing periods before appearing on bank or credit card statements. If your refund hasn’t been received yet, kindly wait for it to appear, then contact your bank or credit card issuer for an update. If they’re unable to verify the pending refund, please reach out to us at [email protected]. We’ll respond within 3-5 business days.
For additional questions:
We greatly appreciate your understanding of our Return and Refund Policy. If you have any inquiries or concerns regarding returns, refunds, or exchanges, please feel free to contact us at [email protected]. Our dedicated customer support team responds to all inquiries within 24 hours during our regular business hours, which are Monday to Friday, from 9 am to 5 pm EST.
