uniseize

We adhere to a 30-day return policy, granting you the flexibility to request a return within 30 days of receiving your item.
At Unseize, our absolute dedication is to ensure customer satisfaction. We strive to deliver a smooth shopping experience and aim for our customers’ complete contentment with their purchases. Please take a moment to thoroughly review our Return and Refund Policy, which details the processes for returns, refunds, and exchanges.

Criteria for Returns, Warranties, or Exchanges:

We are pleased to facilitate returns and provide refunds or exchanges in the following situations:
Product Defects: In the event that the product you receive is damaged, faulty, or does not match the description, we will ensure a complete refund or offer an exchange for the same product.
Incorrect Item: If you receive an item that is not what you ordered, we will assist in the return process and promptly dispatch the correct item.
Order Cancellation: If you desire to cancel an order before it is shipped, please inform us within 24 hours of placing the order for a full refund.
Change of Mind: Within 30 days of delivery, you have the option to return the item if you change your mind. Please be aware that the return shipping costs will be your responsibility.

Return method:

• Contact our customer support team at [email protected] within 30 days of receiving your order. Please include your order number and a detailed explanation of the reason for your return, refund, or exchange request.
• Our committed customer support team will skillfully assist you through the return process, provide a return shipping label where applicable, and attend to any inquiries you might have.

Return and Refund Fees in the USA:

Damages and Issues (Defective Products)
Kindly examine your order upon arrival and get in touch with us promptly if the item is defective, damaged, or if you have received the wrong item. This allows us to assess the issue and rectify it. For the return of defective products, the shipping fee is completely waived. This entails a shipping fee of $0.00 and a restocking fee of $0.00.
For instances of self-initiated return (Customer Remorse)
We kindly ask you to carefully examine your order upon receipt and contact us immediately if the purchased item is no longer needed or was selected by mistake, or if an incorrect product was received. This allows us to assess the issue and make things right. For products due to customer remorse, a specific amount will be your responsibility for the return shipping. The actual cost of return shipping will be borne by you.

Cancellations & Refunds:
Orders canceled after 24 hours are subject to a $5.00 USD administration fee or restocking fee, regardless of whether the order has been shipped. If the order has already been shipped, the buyer (you) will also be accountable for the actual return shipping charges. Refunds will only be processed to the original payment method used during the order placement.

Damages and Concerns:
Upon receiving your order, please thoroughly inspect the items. If there are any issues such as defects, damages, or receipt of incorrect items, kindly contact us immediately. This will enable us to assess the matter and rectify it promptly.

Timeline and Refund Procedure:
After we receive your returned item, our specialists will conduct a careful examination to ensure it remains in its original condition and packaging. Subsequent to this inspection, we commit to processing your refund or exchange within 7 business days.
Refunds will be processed using the original payment method employed during the purchase. Please note that the time taken for the refund to reflect in your account may vary, depending on your payment method and financial institution.

Scenarios and Timelines:
For cases involving product defects, incorrect items, or order cancellations, your refund or exchange will be processed within 7 business days upon our receipt of the returned item.
In instances of change-of-mind returns, the item must be returned within 30 days of delivery, and your refund will be processed within 7 business days from the receipt of the returned item.
It is important to acknowledge that the return shipping costs for change-of-mind returns will be the responsibility of the customer.

We greatly appreciate your understanding of our Return and Refund Policy. If you have any inquiries or concerns regarding returns, refunds, or exchanges, please feel free to contact us at [email protected]. Our dedicated customer support team is here to ensure your satisfaction.