Returns and Refunds
At Uniseize, customer satisfaction is our top priority. We want you to shop with confidence, knowing that if something isn’t right, we’re here to help.
We offer a 30-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you may request a return, refund, or exchange in accordance with the conditions outlined below.
Please read this Return and Refund Policy carefully to understand how returns, exchanges, and refunds are processed.
Eligibility for Returns, Refunds, Warranties, or Exchanges:
You may request a return, refund, or exchange within 30 days of receiving your order.
To be eligible for a return, items must be new, unused, and in their original packaging.
• Product Defects: If your item arrives damaged, faulty, or not as described, please contact us within 30 days of delivery. We will offer a replacement or a full refund. Return shipping is free for these cases.
• Incorrect Item: If you receive an incorrect item, please contact us within 30 days of delivery. We will provide a prepaid return shipping label and send the correct item once the return is in transit.
• Order Cancellation: Orders can be cancelled within 24 hours after purchase for a full refund, provided the order has not yet been shipped.
• Change of Mind: If you change your mind, you may return your item within 30 days of delivery, provided it is unused and in its original packaging. Return shipping is free for approved returns within the UK.
Procedure to Place a Return or Exchange:
Initiating a return, refund, or exchange is easy. Just follow these simple steps:
• Reach Out: Contact our customer support team at [email protected] within 30 days of receiving your order. Be sure to provide your order number and a brief explanation of the reason for your return, refund, or exchange request.
• Guidance: Our dedicated customer support team will guide you through the return process, provide a prepaid return shipping label where required, and address any questions or concerns you may have.
Timeline and Refund Procedure:
• Upon receiving your returned item, our specialists will conduct a thorough examination to ensure it remains in its original condition and packaging. You will receive an email notification confirming the receipt of your returned item.
Additionally, we will inform you of the approval or rejection of your refund. Following this inspection, we are committed to processing your refund or exchange within 7 business days.
• Refunds will be issued using the original payment method used during the purchase. Please note that the time for the refund to appear in your account may vary depending on your payment method and financial institution.
Timelines:
• For cases involving product defects, incorrect items, or order cancellations, your refund or exchange will be processed within 7 business days upon our receipt of the returned item.
Delayed or Missed Refund:
Refunds typically require processing periods before appearing on bank or credit card statements. If your refund hasn’t been received yet, kindly wait for it to appear, then contact your bank or credit card issuer for an update. If they’re unable to verify the pending refund, please reach out to us at [email protected]. We’ll respond within 3-5 business days.
For additional questions:
We greatly appreciate your understanding of our Return and Refund Policy. If you have any inquiries or concerns regarding returns, refunds, or exchanges, please feel free to contact us at [email protected] or call +44 772 383 3188. Our dedicated customer support team responds to all inquiries within 24 hours during our regular business hours, which are Monday to Friday, from 9 am to 5 pm.