Returns and Refunds
We accept returns within 30 days of delivery.
Return shipping is free for all approved returns within the United Kingdom.
If you are not completely satisfied with your purchase, you may request a return, refund, or exchange in accordance with the conditions outlined below.
Eligibility for Returns, Refunds, Warranties, or Exchanges:
You may request a return, refund, or exchange within 30 days of delivery.
To be eligible for a return, items must be new, unused, and in their original packaging.
• Product Defects: If your item arrives damaged, faulty, or not as described, please contact us within 30 days of delivery. We will offer a replacement or a full refund. Return shipping is free for these cases.
• Incorrect Item: If you receive an incorrect item, please contact us within 30 days of delivery. We will provide a prepaid return shipping label and send the correct item once the return is in transit.
• Order Cancellation: Orders can be cancelled within 24 hours after purchase for a full refund, provided the order has not yet been shipped.
• Change of Mind: If you change your mind, you may return your item within 30 days of delivery, provided it is unused and in its original packaging. Return shipping is free for approved returns within the UK.
Procedure to Place a Return or Exchange:
Initiating a return, refund, or exchange is easy. Just follow these simple steps:
• Reach Out: Contact our customer support team at support@uniseize.com within 30 days of delivery. Provide your order number and reason.
• Guidance: Our support team will guide you through the return process and provide a prepaid return shipping label where required.
Timeline and Refund Procedure:
• Upon receiving your returned item, we will inspect it and notify you by email. Refunds or exchanges are processed within 7 business days.
• Refunds are issued using the original payment method. Processing time may vary depending on your bank.
Timelines:
• For defects, incorrect items, or cancellations, refunds/exchanges are processed within 7 business days after receiving the item.
Delayed or Missed Refund:
If your refund has not appeared, please check with your bank. If needed, contact us at support@uniseize.com.
Contact Information
If you have any questions, our support team is here to assist you.
📧 Email: support@uniseize.com
📞 Phone: +44 772 383 3188
Our support team operates Monday to Friday, 9:00 AM – 5:00 PM (UK time).
We aim to respond within 24 hours during business days.